About the job

Type: Full Time

Location: Remote

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience
• 2+ years of experience as an Application Support Engineer with development focus, Software Engineer, or similar role
• Understanding of Java, Spring Framework, PostgreSQL, React, AWS Services (ECR, ECS, S3, CloudWatch), REST
• Experience with Unix based server management
• Experience with Web Services, API Security, SQL
• Experience with GitHub and GitHub actions
• Experience with AI Services, tools
• Strong knowledge of Excel
• Flexibility to work in different schedules
• Exceptional written and oral communication skills; ability to listen and work with customers in real-time
• Fluent in English

Preferred qualifications:

• Prior experience with SCRUM/Agile methodologies
• Experience with purchasing and/or ERP systems
• Proven ability to manage multiple tasks or projects with changing priorities
• Proven ability and flexibility to adapt to a fast-paced environment

About The Role

Application Support Engineer plays a critical role in Sourcing Value’s development, implementation and throughout the customer account lifecycle. Application Support Engineer will take part in development by supporting the team with product testing, support Customer Success team with implementation and ensure Sourcing Value is running healthy on Production.

Responsibilities

• Support Customer Success with onboarding of new clients and retention of existing clients
• Validate & upload new data and update/delete existing data on demo and live production environments as part of customer onboarding / retention process
• Monitor system, analyze application and network level logs
• Ensure all issues are properly logged as part of Sourcing Value’s SLA responsibilities, create reports to categorize the type of issues reported to help with long-term planning of product improvements
• Work closely with other teams to triage requirements, resolve issues and deliver best-in-class technical support to our customers
• Keep up to date on technical improvements and new features by constantly testing the product, and serve as the Customer Success Team’ trusted advisor and product expert
• Understand the Sourcing Value product thoroughly and conduct testing to ensure all features are working as per the requirements
• Support Development Team’s delivery by thoroughly testing Sourcing Value and identifying improvement areas
• Document processes for client and internal use
• This role requires availability between 6pm-3am EST